Website Policy

Returns, Exchanges & Refunds

Returns
No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is damaged. Please contact our office to discuss the return or exchange if applicable. There are no returns on purchases of in-clinic packages such as botox, coolsculpting or filler for pre - purchased items that require a prior consultation on our online store.  If you receive a damaged item that was shipped, please contact us  with details of the product and the defect. You can send the item you consider defective to our address:
683 7th Street East
Prince Albert, Saskatchewan 
S6V 0S7
 
 We do not refund products such as gift certificates as they are in-store use only. Please be advised of this before you purchase online. 
Upon receipt of the returned product, we will fully examine it and notify you via e-mail or phone, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. Our team packages and ships all items with care and attention. 
 
Exchanges 
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective or damaged, you should promptly contact us with details of the product and the defect. You can send the item you consider defective to:
683 7th Street East
Prince Albert, Saskatchewan 
S6V 0S7
 
306 922 2255   |   northcountrymedispa@sasktel.net
 
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Shipping Rates & Shipping Fees
To return the item you purchased, please mail it to:
683 7th Street East
Prince Albert, Saskatchewan 
S6V 0S7
Shipping is flat rate $15 + pst (sask) At this time we offer curbside pick up or we can mail out the purchased item for the shipping rate mentioned above. 
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Hours Of Operation

Monday: 9am - 5pm ​​

Tuesday: 9am - 8pm ​​

Wednesday: 9am - 8pm ​​

Thursday: 9am - 8pm ​​

Friday: 9am - 5pm ​​

Saturday: Closed

Sunday: Closed

Location & Contact

683 7th Street East

Prince Albert, Saskatchewan S6V 0S7

 

306 922 2255

northcountrymedispa@sasktel.net

northcountrymedispa.com

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North Country Massage & Medi Spa